Business Need / Purpose of Role: To support the Weir Minerals Mongolia business by providing:• Focused aftermarket support to Oyu Tolgoi to ensure strong original equipment, spare parts and service business performance.• Understanding of the most crucial needs of the customer, engaging all necessary integrated solutions, product and service specialists to provide outstanding levels of customer service.• Relationships with the customer through face-to-face contact, fostering trust, reliability and strength through knowledge of Weir’s products and services.Key Responsibilities and Specific Accountabilities: (results this role is expected to accomplish)Strategies & General Management• Promote We are Weir and live by Weir Values• Management of key equipment install base and ongoing performance analysis.• Commissioning, troubleshooting and aftermarket support of Weir products supplied to Oyu Tolgoi.• Drive continuous improvement initiatives and trials across site focusing on pumps, valves, cyclones and lining performance enhancement to deliver value to Oyu Tolgoi. Reporting• Create equipment inspection (disassembly & assembly) report as per standard and customer requirement• Ability to read and interpret engineering drawings• Regular detailed measurement of TOC “Total Ownership Costs”, whereby reporting of current TOC, improvement and savings is a routine activity. • Trial proposals to be presented based on a commercially justifiable business case to improve the customer’s TOC.• Report weekly on past and planned activities and Continuous Improvement initiatives and provide details of significant opportunities.• Report customer complaints and follow up Non-Conformance process until closure. Follow up root cause analysis and ensure corrective actions are implemented for customer quality issues. Customer Liaising/Networking• Build rapport and respect as the trusted advisor representing Weir at the Customer site.• Ensures Customers receive first-class customer care and service as measured via the Weir Net Promoter System (NPS); where customer feedback is monitored, and action plans put in place to bridge any gaps in the Customer’s perception of Weir Minerals.• Support Key Account & Sales Managers, product and service specialists through joint sales & technical calls.• Train key Customer personnel in the application and operation of Weir equipment. Communications / Negotiations & Interactions• Maintain a comprehensive knowledge of industry processes, competitors and commercial influences.• Be the voice of the customer within Weir Minerals to deliver the desired outcomes for the Customer and Weir.• Take responsibility for customer relationships and add value to their business.