• Conduct pre-shift briefings with staff (highlight daily specials, VIP guests, reservations).

• Check staff attendance, grooming, and readiness.

• Inspect cleanliness and setup of all F&B outlets.

• Ensure menus are clean, updated, and available.

• Monitor service across outlet.

• Support staff during peak hours, help with guest interactions.

• Ensure service standards and SOPs are followed.

• Resolve guest complaints promptly and professionally.

• Monitor food and drink quality; communicate with kitchen and bar teams.

• Assist with daily sales and revenue reports.

• Log incidents, maintenance issues, or guest feedback.

• Update staff schedule if necessary.

• Assist in tracking staff performance and training needs.

• Ensure closing checklists are completed by team leaders.

• Review cleanliness and shutdown of outlets.

• Secure all equipment, inventory, and cash handling.

• Submit reports to F&B Manager or Director

• 2–4 years of experience in the food & beverage industry.

• At least 1 year in a supervisory or assistant managerial role in a hotel, resort, or high-volume restaurant.

• Experience handling a variety of outlets (restaurant, bar, banquet, room service) is preferred.

• Understanding of POS systems, inventory control, and basic budgeting.

• Familiarity with menu planning, cost control, and ordering processes.

• Excellent customer service and communication skills.

• Leadership and team management skills.

• Problem-solving and conflict resolution abilities.

• Organizational skills and ability to multitask under pressure.

• Time management and flexibility to work in shifts, weekends, and holidays.

Reasons to choose Shangri-La Hotel:

• Tasty employees' lunch that fully meets the quality and hygiene requirements

• Discounted rate of Shangri-La Hotel restaurant, Sports Club and other services

• Opportunity to stay at other chain hotels of the Shangri-La Group at discounted rates for employees